Interpersonal competence demands upon our ability to understand and manage the dynamics of social interaction. We require both diagnostic and action skills. We need to be able to read behaviour and act in ways that will bring about desired outcomes. This book provides a clearly structured and comprehensVe overview of the Interpersonal skills required for effectVe functioning at work and presents a micro-skill approach to skill development. An important feature of the book is the inclusion of a wide range of exercise designed to help us monitoring our own behaviour, identify areas for improvement and practice new ways of relating to others. This book offers a comprehensVe introduction to communication skills from which you can build and expend your proficiency. It is hoped